Terms of
service.

Last updated 25 July 2026

About these terms

These terms govern the work Under Bridges Entity (Pty) Ltd does for you. They apply unless we have signed a separate agreement that says otherwise.

Every project also has its own proposal or scope of work setting out what we are building, what it costs, and when. Where a signed proposal and these terms disagree, the proposal wins.

Our services

We work in three areas: creative solutions, digital builds, and event experiences. What is included in your project is what is written in your proposal. Anything not written there is not included — though we are always happy to quote for it.

Quotes, proposals and scope

Quotes are valid for 30 days from the date we issue them. A project is confirmed when you accept the proposal in writing and settle the deposit invoice.

Estimates are based on the scope as described to us. If the scope changes — more pages, more features, a new direction — the cost and the timeline change with it. We will agree any change in writing before we act on it, so there are no surprises on the invoice.

Fees and payment

• Prices are quoted in South African Rand and exclude third-party costs such as hosting, domains, and licences unless stated.
• Projects run on a deposit plus milestones, set out in your proposal.
• Invoices are payable within seven days of issue unless we have agreed otherwise in writing.
• We may pause work on overdue accounts, and may charge interest on late payments at the rate prescribed under the Prescribed Rate of Interest Act.
• Card and electronic payments are handled by third-party payment providers. We never see or store your card details.

What we need from you

Projects move at the speed of feedback. You agree to give us the content, approvals, brand assets, and system access we need, within the timeframes we agree, and to make sure you have the right to use anything you send us — copy, images, logos, fonts, and data included.

Timelines

We give realistic timelines and work hard to hold them. Those timelines assume materials and feedback arrive when agreed; delays on that side move the delivery date, and we will tell you as soon as we see it happening.

Who owns what we make

On full payment, the intellectual property in the final deliverables we create for you transfers to you. That is the point of how we work: you own what we build, and you are not tied to us to keep using it.

We retain ownership of:

• our pre-existing tools, code libraries, and internal frameworks — licensed to you perpetually as part of the deliverable, so nothing stops working
• concepts, routes, and designs presented but not selected
• the right to show the work in our portfolio and marketing, unless you ask us in writing not to

Until an invoice is settled in full, ownership of the work on it remains with us.

Third-party services and licences

Most builds depend on services we do not control — hosting, domains, fonts, email delivery, payment providers, and similar. These carry their own terms, costs, and renewal cycles. After handover they are yours to maintain and pay for, unless we have agreed a support arrangement covering them.

After launch

We fix defects in our own work free of charge for 30 days after launch. A defect means something that does not work the way the approved scope said it would.

That window does not cover new features, content changes, problems introduced by someone else editing the work, or failures in third-party services. Ongoing support, maintenance, and hosting management can be arranged separately.

Confidentiality

We treat everything you share with us as confidential and expect the same of you. This obligation survives the end of the project. It does not apply to information that is already public, or that we are legally required to disclose.

Liability

We carry out our work with reasonable skill and care. To the fullest extent the law allows, our total liability for any claim connected with a project is limited to the fees you have paid us for that project, and we are not liable for indirect or consequential loss, including lost profits, lost business, or lost data.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

Ending an engagement

Either of us may end a project on written notice. If that happens, you are invoiced for all work completed up to that point, and the deliverables for work already paid for are handed over. How money already paid is treated is set out in our Refund & Cancellation Policy.

Governing law

These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction over any dispute arising from them.

Company details

The supplier under these terms, and for the purposes of section 43 of the Electronic Communications and Transactions Act 25 of 2002, is: